Refund policy
Return & Refund Policy
At NodAway™, we want you to be happy with your purchase. Because our products are personal travel-comfort items, we ask customers to review this policy before ordering.
Return Window
Eligible return requests must be submitted within 30 days of delivery.
To qualify for a return, the product must be:
- unused or only reasonably inspected
- clean and free from stains, odors, or damage
- returned with all original components
- returned in its original packaging where reasonably possible
For hygiene reasons, products that have been heavily used, slept on repeatedly, washed, stained, or otherwise cannot be resold may not be eligible for return unless they are genuinely defective.
Please Contact Us Before Returning
Do not send a return without contacting us first.
Email NodAway.co@outlook.com with:
- your order number
- the reason for the return
- photos or video if there is a product issue
Unauthorized returns may not be accepted.
Comfort & Personal Preference
NodAway™ is designed to provide upright travel support, but comfort is subjective and may vary based on body size, seating position, inflation level, and individual preference.
A customer simply preferring a different firmness, sleeping position, or style of travel pillow does not automatically mean the product is defective.
Before requesting a return due to comfort, we recommend adjusting the inflation level and positioning, as these can significantly change the experience.
Damaged or Defective Products
If your NodAway™ arrives damaged, leaking, missing components, or with a confirmed manufacturing defect, contact us within 7 days of delivery.
We may request photos or a short video demonstrating the issue.
Once verified, we may provide an appropriate remedy such as:
- replacement
- replacement part
- store credit
- refund
We may offer a replacement before issuing a refund when the issue can reasonably be resolved with a replacement product.
What Is Not Considered a Defect
The following are generally not considered manufacturing defects:
- personal discomfort or preference
- improper inflation or overinflation
- incorrect positioning
- normal wrinkles or creases from packaging
- minor cosmetic variation
- damage caused after delivery
- misuse, punctures, tears, or improper storage
- failure to follow product instructions
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or genuinely defective due to our error.
Original shipping charges are non-refundable except where required by law or where the return resulted from our mistake.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Items returned damaged, incomplete, heavily used, or in a condition materially different from how they were received may be denied a refund or may qualify only for a partial refund where permitted by law.
Order Cancellations
Orders may be canceled only before fulfillment begins.
Once an order has entered processing or shipped, it cannot be canceled and must follow the normal return process.
Lost or Marked-Delivered Orders
If tracking shows an order as delivered, customers should first check with household members, neighbors, the carrier, and the delivery location.
We are not automatically responsible for packages confirmed as delivered by the carrier, but we will help investigate reasonable claims.
Abuse or Fraud
We reserve the right to deny returns, refunds, or replacements in cases involving suspected fraud, repeated policy abuse, altered evidence, intentional product damage, or false claims.
Contact
For returns, refunds, or product issues, contact:
NodAway.co@outlook.com
Please include your order number and any relevant photos or video.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.