Shipping policy
Shipping Policy
At NodAway™, we aim to process and deliver your order as quickly and reliably as possible.
Processing Time
Orders are typically processed within 1–3 business days after your purchase is confirmed.
During periods of unusually high demand, holidays, or major promotions, processing may take slightly longer.
Once your order has shipped, tracking information will be provided when available.
Delivery Time
After processing, most orders arrive within approximately 7–14 business days.
Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, customs, holidays, or other circumstances outside our control.
Estimated Total Delivery Time
Processing: 1–3 business days
Shipping: 7–14 business days
Estimated total: approximately 8–17 business days
Tracking
Tracking information will be sent once your order has shipped, when available.
Please allow a little time for tracking updates to appear after shipment, as carriers may not scan packages immediately.
Incorrect Shipping Information
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible at NodAway.co@outlook.com.
Once an order has entered processing or shipped, we cannot guarantee that the address can be changed.
Orders delayed, returned, or lost because of incorrect or incomplete information provided at checkout may require additional shipping charges.
Delayed or Lost Packages
If your order is significantly outside the expected delivery window, contact us at NodAway.co@outlook.com with your order number and we will help investigate.
Carrier delays do not automatically qualify an order for a refund, but we will work with you to resolve legitimate delivery issues.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
- check around the delivery location
- ask household members or neighbors
- contact the shipping carrier
If the package still cannot be located, contact us and we will help review the situation.
International Orders
International shipments may occasionally be delayed by customs or local carriers.
Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated at checkout.
Contact
For shipping questions, contact:
Please include your order number so we can assist you as quickly as possible.